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Friday 22 May 2015 11:51:55 am - 3 replies

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Introduction

Dear eZ Community,

The next episode of The eZ Publish Show will be aired on Wednesday, May 27th at 15:00 CEST (9:00 ET). 

I have been thinking a lot about different kind of experiences related to CMSs, a product that is a corner stone of our business. We implement content-centric web solutions so having a solid CMS like eZ Publish is of a vital importance. The problem with CMSs is that they have many different user types to satisfy: end users, editors, translators, developers, designers, etc. With a lot of buzz about customer experience (remember WEM and CXM acronyms), it looks like the editor experience was forgotten, as there are still a lot of editors pulling their hair out when editing content! Did modern CMSs sacrifice good editor experience for improving customer experience? 

Friday 22 May 2015 5:45:57 pm

Hey that's a great topic here.

And I can't help starting answer.

Modern CMS doesn't sacrifice editor experience more than less modern CMS.

Actually, old CMS never really thought about that. Never thought "user first".

Modern CMS is improving, and I am not speaking about eZ in particular (but has you know it's one of the battle we fight), but in general, there is clearly a wave of improvement in the CMS landscape (speaking about the products who are still alive) to try to make the editor experience better than it has been.

Editor Experience has been the lost child of the 2000s in the CMS industry. Nobody really cared up to when users started to have a say.

Cheers,

Roland

Monday 25 May 2015 10:33:58 am

Quote from Roland Benedetti :

Modern CMS doesn't sacrifice editor experience more than less modern CMS.

Actually, old CMS never really thought about that. Never thought "user first".

Modern CMS is improving, and I am not speaking about eZ in particular (but has you know it's one of the battle we fight), but in general, there is clearly a wave of improvement in the CMS landscape (speaking about the products who are still alive) to try to make the editor experience better than it has been.

Editor Experience has been the lost child of the 2000s in the CMS industry. Nobody really cared up to when users started to have a say.

Hi Roland

That is why I wrote "modern", I was referring to the time when products started to worry about Experiences. Before that there was only Features happy.gif Emoticon

So when speaking about CMSs that are thinking about Experiences it feels like they are more worried about Customer than Editor. This is of course very general and subject to change.

Tuesday 02 June 2015 5:03:34 pm

Recap posted:

http://www.netgenlabs.com/Blog/Th...ce-for-improving-customer-experience

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