eZ Community » Forums » Discussions » Engaging of free-riding?
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Sunday 14 April 2013 1:57:12 pm - 16 replies

» Read full blog post

Introduction

I just came across a blog post by Jeff Pots from Alfresco community which explains in general terms about a vendor-partner relationship. It can be clearly translated to eZ Community too.

Sunday 14 April 2013 8:29:14 pm

Great post Ivo, thanks for sharing. And yes, Netgen is a good example of a partner contributing back to the community! Thumbs up Ivo, and Netgen.

Monday 15 April 2013 4:55:08 pm

To motivate others to contribute, perhaps we could steer this topic towards answering the question: how to be help partners be more in the top quadrants?

Some preliminary notes:

  • It needs to be encouraged from the leaders in the partner companies. Contributing back is a cultural shift for many companies.
  • Community participation needs to be rewarded or otherwise recognized
  • The community needs to have clear instructions and support available for newbies
  • Contributors from all levels need to be encouraged and "met at their level"

Monday 15 April 2013 10:14:34 pm

I second all of Peter's points. Focusing on the positive is more effective for inspiring & motivating the community, at all stages of adoption.

Monday 15 April 2013 11:03:13 pm

eZ Publish will improve and our businesses will improve to the extent that we work together to make the code and community better. Peter's points are good--structures can facilitate contributions. But I like the challenge in the last paragraph of Ivo's post. Each partner can reflect on how well they are contributing to the code and community. Show off by sharing it in this thread; that will challenge and inspire others.

At Granite Horizon we have one person on the eZ Diff Squad and one person on the Community Project Board. We help promote eZ Publish in the USA by playing a lead role in a group that organizes events and networking here. Sometimes we co-sponsor exhibits with eZ at conferences. We submit bug reports, publish tutorials, and have an extension on projects.ez.no. As we grow we need to focus on contributing code more in various forms, and continue writing. I also need to get more involved in the forums again.

This would be a great topic for a session at the upcoming eZ UnConference in late May.

Tuesday 16 April 2013 9:18:54 am

Hi guys,

Thanks for your feedback.

I just want to first say that the post was not in any way an "attacking" post, it was more a "rising awareness" kind of post.

My aim is to encourage leaders in community to support the community engagement. This will help the community to grow and eventually grow the business of the engaged member. There is a positive feedback loop effect. I am experiencing this every day for last couple of years. 

Btw, I already gave a presentation about the topic in Lisbon 2012: http://www.slideshare.net/gofina/how-to-grow-your-business-through-more-community-engagement

Tuesday 16 April 2013 10:28:25 pm

Hey people,

Should we make a Hangout on the topic?

Please, reply who is interested

Tuesday 16 April 2013 11:12:20 pm

Hey Ivo,

Thanks for the discussion, I missed that long blog post of Jeff Pots. The Alfresco community is an interesting one to look at indeed.

I hope definitely that Netgen and others will all move to the top right happy.gif Emoticon

Roland

Wednesday 17 April 2013 11:20:39 am

I think the use of the expression "free-riding" in the title may cause some to interpret the post as criticism.

That said - at this point, I think the eZ community should welcome as many participants - including "freeriders" - as possible, because judging by the level of activity on the forums, the community is quite small.

I've personally contributed through problem-solving on forums and tutorials - including the single most downloaded tutorial on the community pages - but contributing to eZ can be frustrating if you are not a premier partner. Community-building initiatives have in many cases lacked coherency and follow-through, and has been regularly polluted by vaguely hostile or weird posts and letters from corporate representatives.

This is not to diminish the good work of Nicolas and the share.ez.no Team, but I feel that the problem has been a culture clash for quite some time now. I get the feeling the community has been viewed as more of a burden than the incredible marketing asset it could in fact be, and simply hasn't received the resources and respect it deserves from strategic decisionmakers.

Hopefully this may change now that Aleksander Farstad is back in the driver's seat. Time will tell.

Wednesday 17 April 2013 12:47:58 pm

Quote from Daniel A. Øien :

I think the use of the expression "free-riding" in the title may cause some to interpret the post as criticism.

That said - at this point, I think the eZ community should welcome as many participants - including "freeriders" - as possible, because judging by the level of activity on the forums, the community is quite small.

I've personally contributed through problem-solving on forums and tutorials - including the single most downloaded tutorial on the community pages - but contributing to eZ can be frustrating if you are not a premier partner. Community-building initiatives have in many cases lacked coherency and follow-through, and has been regularly polluted by vaguely hostile or weird posts and letters from corporate representatives.

This is not to diminish the good work of Nicolas and the share.ez.no Team, but I feel that the problem has been a culture clash for quite some time now. I get the feeling the community has been viewed as more of a burden than the incredible marketing asset it could in fact be, and simply hasn't received the resources and respect it deserves from strategic decisionmakers.

Hopefully this may change now that Aleksander Farstad is back in the driver's seat. Time will tell.

Hi Daniel,

I confess happy.gif Emoticon The title was an attention grabber.

I don't have anything against free-riders, in any community you will have more people being passive then active. My point was that each member should consider its position and its engagement level for 2 reasons:

  • to have a direct positive effect (PR, visibility, etc)
  • to have an indirect positive effect by growing the community 

Btw, I am also interested to see what will Aleksander do in the near future.

Wednesday 17 April 2013 3:37:43 pm

I would love to participate in a hangout.

Hosted by Geoff Bentley, special guest Aleksander Farstad?

Wednesday 17 April 2013 10:17:59 pm

Free-riders, contributors, of course that all are welcome, as we surely need the eZ community to grow. But without more active involvement from partners community, especially the more prominent members, the full growth potential could be missed. As Ivo said, we at Netgen had only good experience with raising our engagement level, and I think more partners should try the same.

As for a hangout with Aleksander as a guest star, I think it would be a roaring success at this moment. happy.gif Emoticon

Wednesday 17 April 2013 10:31:04 pm

A hangout with Alexander would be awesome happy.gif Emoticon

Thursday 18 April 2013 6:22:04 pm

Indeed, it is time to accelerate and streamline the participation of the community. Some steps have already been taken by eZ and and community members:

  • moving the code repositories to Github, increasing transparency and openness and greatly easing the process of contributing to the core code base
  • documentation of the pull request process
  • creation of a VP-level position for the community manager (Nicolas Pastorino) at eZ Systems, plus support staff
  • creation of share.ez.no (our collaboration hub) and the share.ez.no Team (mainly community members)
  • creation of the Community Project Board (half eZ, half community members; the chair is elected by the group and can be either a community member or eZ staff member) to not only deliver the community edition builds, but also to accelerate and streamline the participation of the community in general
  • creation of the Diff Squad (you too can volunteer to help triage and refine pull requests to accelerate code innovation!)
  • eZ Summer Camp (thanks netgen!)
  • eZ Unconference with total focus on the community (now is the time to register for the next one, May 27-29, 2013)
  • local initiatives (regular calls, hangouts, meetups, etc.) put on by partners and community members, often with great support from eZ's community department

This tells me that we've got two key elements in place:

  1. a vendor committed to and dependent on community participation
  2. a lot of basic structures (though many still in their infancy) that facilitate community participation

And of course we have some really brilliant community members and highly committed partners.

I'll start a new thread on what specifically we need to accelerate and streamline community participation.

Friday 19 April 2013 1:35:15 pm

Thanks Greg for the summary happy.gif Emoticon

By the way I'll announce something very interesting later today regarding the topic, stay tuned!

Friday 19 April 2013 5:17:51 pm

Me again.

Announcement is here: http://share.ez.no/blogs/ivo-lukac/return-of-the-ez-publish-show-from-a-forum-discussion-to-interviewing-new-ceo

If someone from the topic discussion wants to participate in the Hangout feel free to contact me.

 

Friday 26 April 2013 3:23:22 pm

And one more time  just to post the recorded hangout post: http://share.ez.no/blogs/ivo-lukac/the-ez-publish-show-12-community-engagement

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